Posted by KS on August 26, 2009
I used to work as a technical writer for a contracting firm that did documentation for financial companies. The irony was that the big project I worked on was for a company that had actually gone paperless a few years before, and was using networked attached scanners to digitalize hard copies.
While I was working here, I observed some distinct advantages to having a paperless office, such as:
- It was much easier for employees to share documents, as they just had to go to the shared drive and open the required files. Much easier than having to send documents to another cubicle, floor, or even another building!
- The company saved tons of money on paper and printer ink and toner, since there was nothing for employees to print out to send to other departments — it was all done in the system.
- The company was actually helping to reduce waste and pollution, by using fewer paper products (fewer trees cut down) and creating less waste (paper trash).
Now, of course in order to enjoy these benefits you have to make sure you have a system in place that will truly eliminate the need for paper copies. This company sometimes found that paper copies were still needed in order for employees to do certain tasks, so it wasn’t truly as much of a paperless office as they might have liked.
Technorati Tags: networked attached scanners, paperless office
Posted by KV on January 12, 2009
I operate a service-based business. What I have learned over the years is that the single most important thing that you can know when providing a service is whether or not your customers are happy. There are many different ways to determine this but I have found that the most useful method is to regularly use surveys to get this information.
There are two different types of customer surveys that I use in my own business assessment. I use customer satisfaction surveys to get a good understanding of the customer’s perception of the service that is being provided. I also use a customer service survey to do my own assessment of how customer service could be improved in my business so that the results of the customer satisfaction survey will steadily improve.
Surveys help me to really get a perspective on my business that I don’t think I can truly get in any other way. They help me to see what my strengths are as well as what the weaknesses of my business may be at any given time. They help me to notice things that I wouldn’t otherwise notice. There is a lot to do when running a business so it’s easy to let things slide. By paying attention to customers through surveys, I’ve been able to significantly reduce “what slides” in order to improve my service.
Technorati Tags: customer satisfaction surveys, customer service survey, customer surveys
Posted by Jerry on December 16, 2008
When you go to conduct a background search on a prospective employee you will need to look into what it is you need to know as well as how in depth you need to be in order to get the necessary information to make the decision as to whether or not you will be hiring this prospect. Remember if you do conduct an employment screening background you will be gathering information about this persons past that you may not truly need if you are digging too deep. If this is applicant has no chance without a background check, then why waste yours or the company’s time by performing a screening. Remember to use your time and resources wisely.
You do not need to screen every prospective employee that walks in if you do a proper interview and in house evaluation of them beforehand. Look at all of the applicants that you have before conducting a background so as to save time and effort. See who best fits the need and weed out those who will not fit into the position at all remember you have the choice to make so make it good. Always be aware of the scams that are out there as well.
Technorati Tags: background check, background search, employment screening background
Posted by Jerry on November 19, 2008
Never before has the term global economy held such meaning. With the unprecedented collapse of the American financial structure, the global impact of the downturn shows just how interlinked our economy is to the rest of the world’s economies. This interdependence is just an example of how the marketplace has ballooned into all corners of the Earth; not just the market in a city, in a state or even in the country.
Communication keeps the flow of information going, allowing global participants to realize the fullest impact of events happening around the world. A tool in enhancing communication is videoconferencing services. Designed to allow participants to stay in their home office but interact with face to face capability, the technology has revolutionized how we meet. Instead of meeting in person, meeting participants go to video conference facilities to log on to a common link and can interact.
Eliminating the problems that occur when people in various time zones on different continents need to work together, a video conference service can enhance communication capabilities. Bringing people together without the hassle of traveling can improve frequency of meetings and ease of getting together. As the global marketplace continues to shrink, creating opportunities for people from different parts of the world to work together may help bring our economy forward.
Technorati Tags: economy, video conference facilities, video conference service, videoconferencing services